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Customer Solution Engineer (m/f/d)

Hogrefe, with psychology at its core, identifies, develops, and disseminates knowledge about human experience. We create and publish scientifically based printed and electronic assessments, books, and journals focused on psychology and psychiatry. We are the largest company in our field in Europe and employ over 500 people world-wide.

Our E-Assessment department develops the Hogrefe Test System (HTS), a web platform for comprehensive psychological online assessments. We are more than 60 people including Software Engineers, Psychologists, Product Managers, Quality Assurance, and UX Designers. We develop, learn, and grow together. Each employee in their own way, with their own interests, their own personality, and their own approach. There are many ways to reach your goal. Together, we are making Hogrefe successful.

We are looking for a full-time Customer Solution Engineer (m/f/d) to strengthen our team. You will be using your skills and experience to work closely with our customers and partners to integrate our highly successful assessment platform in their software and workflows.

Contract Type Indefinite Location Göttingen, Helsinki, or remote Working Hours full-time (35-38 h/week) Most Important Qualification You hold a Bachelor's degree in Computer Science, a related field, at least 3 years of experience working as a Software Engineer


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What will you be doing?

  • Craft elegant, efficient, and reliable technical solutions for our customers, integration partners, and their Engineers, showcasing your creativity and problem-solving skills
  • Proactively identify opportunities for improvement of the performance, scalability, maintainability, and security of our solutions
  • Dive deep into troubleshooting and debugging your software even on production systems, contributing to the smooth operation of our software ecosystem
  • Conduct technical training sessions for internal and external Engineering teams to ensure they are equipped with the best knowledge to utilize our solutions effectively
  • Partner with Sales teams to provide technical expertise during the pre-sales process, including product demonstrations, technical presentations, and responding to technical inquiries from potential customers
  • Write and maintain technical documentation, integration guidelines, and best practice guides
  • Work in a collaborative environment with peer reviews of designs and solutions, actively sharing your knowledge while helping to continuously refine our collective work

Who are you?

  • You hold a Bachelor's degree in Computer Science, a related field, or have comparable working experience
  • You have at least 3 years of experience working as a Software Engineer
  • You are curious and care holistically about solving problems for other Engineers while providing an excellent customer experience
  • You are familiar with Java and modern web technologies and what can be achieved with them
  • You know about the building blocks of a good API and like to continuously improve it as a product with a great developer experience
  • You have excellent analytical skills and can troubleshoot and debug complex software issues
  • You have a strong sense of ownership and are comfortable with ambiguity
  • You are a team-player and strong communicator who also enjoys interacting with non-technical teams, speaking and writing fluent German and English

What will you get?

  • Work flexibility – Work remotely from wherever you want or in our beautiful office
  • Work-life balance – Decide for yourself how many hours per week you want to work (35-38 hours)
  • Agile methods – We work iteratively and value feedback
  • Qualification – We promote on-the-job training and recognized certifications
  • Team spirit – Team events and celebrations bring variety to your workspace
  • Health management – Hogrefe Bike, team sports and health days, fruit and relaxation:it’s up to you
  • Money and more – In addition to your salary, we motivate you with a special annual payment, pension allowances and capital-forming benefits

We are looking forward to your application!

Carolin Reintke

Human Resources Management
HR Manager

Contact
Address
Hogrefe Verlag GmbH & Co. KG

Merkelstr. 3

 37085  Göttingen
Germany

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