Frequently Asked Questions
You may either place your order
Toll-free in North America
Psychometric tests and assessment tools may only be supplied to qualified professionals who have an appropriate certification for their use. When you order test materials for the first time via our web shop or by other means we therefore request that you provide documentation indicating that you are qualified and certified to use psychometric tests.
Europe
Default shipping 2-4 days for books and tests.
Asia, Africa and Australia
The delivery times for Asia, Africa and Australia vary.
Yes, we do accept purchase orders. Since prepayment is required, we will issue a proforma invoice and send it to you. After your payment has been received, the ordered item can be shipped.
Yes, we accept payment by VISA, MasterCard, and American Express.
In your account you can change your delivery and invoice addresses or change your password. Next to the overview of all current online orders (from 03/2016 from the new webshop) you can also process your shopping list.
Your data is always treated confidentially and will not be shared with any third party. For further information, please see our Terms and Conditions.
If you are interested in a product from our online shop and you want to note it for a later visit, then you can save it to your shopping list by clicking on the heart symbol. When you next visit, you can simply login to your customer account and call up the article again or place it directly into the shopping basket.
When you have already registered to the online shop, but you have forgotten your login, you can request a new password. The password will be sent to your email address that you used for your registration.
If you would like to know when a new title will be released please send an e-mail.
Toll-free in North America
You can find the answer to frequently asked questions about the online versions of the Clinical Handbook of Psychotropic Drugs here.
