On this page you will find terms and conditions for training courses.
We hope that you will be able to attend our courses once you have made the booking. However, if you need to cancel, the charges are as follows:
Cancellation charges depend on when the written cancellation notice is received. Any refund due will be issued after the course date. No refund will be made for non-attendance of the course.
Alternatively, a (qualified) substitute delegate can be named at any time before the course, but confirmation of the change of delegate must be received in writing prior to the start of the course. There will be no extra surcharge for making a substitution.
It may be necessary for reasons beyond Hogrefe Ltd’s control to change the course’s timing, date, venue or instructor, or modify the content. We reserve the right to cancel a course up to and including the date of the course if insufficient bookings have been received. We will make every effort to give as much notice as possible in such an event. In all cases, delegates will be given the option of a full refund or of rescheduling for a future course date, but Hogrefe Ltd disclaims any further liability.
In the event that severe weather or any other emergency results in the cancellation of a training event, Hogrefe Ltd will endeavour to give delegates a minimum of 24 hours’ notice* and to reschedule the course to arrange for delegates to attend on alternative days. Please note in addition, where minimum course numbers are not met Hogrefe reserves the right to cancel courses up to three weeks before the date of training. Delegates travelling from overseas are asked to book travel with caution and at their own risk.
*Please note: it is the delegate’s responsibility to provide Hogrefe Ltd with an emergency contact number at which you will normally be available.
Please don't hesitate to contact us if you have any questions regarding our training courses.