Hogrefe Training Terms and Conditions

1. For current course costs and dates, please refer to the website.
2. Please ensure that you have read the course outline on our website, to ensure the course will meet your training needs.
3. Submission of a payment does not equate to a guaranteed place on the course. In the event that a course is full or qualification requirements are not met, Hogrefe reserves the right to refund payment and cancel the booking.
4. Bookings that have not been paid for are considered on the ‘waiting list’ and cannot be confirmed until payment is made in full. 
5. Invoices will be sent to the name submitted and must be paid in pounds sterling by credit card or BACS. We also accept purchase orders from most UK organisations.
6. Delegates will receive course instructions directly from Hogrefe to the email address provided at the time of booking.
7. All course fees must be received in full prior to the start of the course. 
8. Hogrefe reserves the right to update future course fees from the date they come into effect.
9. All prices for training are shown exclusive of VAT on our website. 20% VAT is applicable for all UK-based customers.

Changing to a different course date

If you need to change to a different course date, charges may apply. Please note the following terms, which are considered agreed upon booking:

• More than 25 working days before the course: changes are free of charge
• 15-24 working days' notice: 10% of the fee
• 10-14 working days' notice: 25% of the fee 
• 5-9 working days' notice: 50% of the fee
• Less than 5 working days' notice: 100% of the fee

Cancellation charges

We hope that you will be able to attend our courses once you have made the booking. However, in the event that you need to cancel, we must receive notice in writing by email and the following charges may apply:

• More than 15 working days' notice: 10% of the fee
• 10-14 working days' notice: 25% of the fee 
• 5-9 working days' notice: 50% of the fee
• Less than 5 working days' notice: 100% of the fee

Cancellation charges will depend on when the written notice is received. No refund will be made for non-attendance of the course.

Alternatively, a (qualified) substitute delegate can be named at any time before the course, but confirmation of the change of delegate must be received in writing prior to the start of the course. There will be no extra surcharge for making a substitution. If paper materials have already been sent, it is up to the delegates to arrange transfer of materials.

Cancellation of course by Hogrefe Ltd

It may be necessary for reasons beyond Hogrefe Ltd’s control to change the course’s timing, date, venue or instructor, or to modify the content. We reserve the right to cancel a course up to three weeks before the course start date in case of insufficient numbers. In these cases we will always work with delegates to try to find an alternative date where possible, or offer a refund where not possible. Only in extreme circumstances (e.g. network/wifi outage, tutor illness) would we cancel a course on the day of training*; again we would always work with delegates to re-book where possible, or refund where necessary.

*Please note: it is the delegate’s responsibility to provide Hogrefe Ltd with an emergency contact number at which you will normally be available.

Course materials

Some training courses require the shipment of paper materials to the delegate prior to the course date. In this instance we have signposted throughout our booking system the need to ensure we have an accurate, up-to-date shipping address to send these materials, generally 2 weeks prior to the course commencement date.

Charges will be passed onto the delegate in the event that course materials have to be re-sent due to an incorrect delivery address having been provided, or in the event that a different delivery address is provided after the materials have already been dispatched.

Data protection notice

Hogrefe Ltd processes and stores personal data in accordance with the requirements of our data protection policy. Personal data may be used for operational and administrative purposes, but will not be released to non-associated third parties. You can read more about our privacy policy here.