Employee surveys are the central tool for accelerating strategic organization development. They allow managers and consultants to assess an organization on its “soft factors” such as leadership and employee engagement, leading to actions that reduce problems and turn opportunities into tangible results.
This practically oriented book details both the factors to be considered and the steps necessary for developing a successful employee survey process – from administration to action. In doing so, the authors draw upon organizational psychology and survey methodology, as well as their wide practical experience with employee surveys in North America, Europe, and multinationally.
This book not only shows how to plan and execute employee surveys, but also offers a host of models, methods, examples, and theory for what to do afterwards, including standard and nonstandard data analysis, presentations of results to top management, running workshops with managers and staff on the survey results, and planning and implementing actions. It also includes numerous practical tips and handy checklists that go far beyond simple “how-to” recipes. Rather, all recommendations are discussed so that their rationale becomes transparent and adaptations can be made to optimally fit the needs of the particular organization.
“This is a thorough, thoughtful, and wide-ranging work on employee attitude surveys. The book is a well-researched and comprehensive view of what it takes to do a successful survey in today’s organizations. Based on solid data and the authors’ practical experience, it is a must-read for all survey researchers and managers who want to benefit from employee attitude surveys.”
Allen Kraut, Professor of Management, Zicklin School of Business, Baruch College/CUNY, New York
“This is the most complete guide to conducting employee surveys I have seen. The various phases of a survey project are discussed from both a theoretical as well as a practical point of view. That the authors are well-versed and deeply experienced in the subject matter will be immediately obvious to the reader. This book provides helpful guidance not only to the beginner but also to the highly experienced survey research professional. I will recommend this book to my colleagues and to my clients.”
Jack Wiley, Executive Director, Kenexa Research Institute